Terms and Conditions
GENERAL TERMS AND CONDITIONS OF BUSINESS
General Terms and Conditions ("GTC") to the online shop ("Shop") and to the website www.re-nt.de ("Website") of R.S.E.M re-nt UG ("Provider", "re-nt" or "us "," Us ") and information about distance selling.
1. Scope and content of this contract
1.1 These terms and conditions apply to all claims arising from and in connection with a contract between the provider and the customer in the version valid at the time of conclusion of the contract. Contractual partners are the provider and the customer ("customer" or "user").
1.2 The R.S.E.M re-nt UG is granted to change these terms and conditions at any time at the beginning of the next month, if the corresponding change is reasonable for the customer. We will inform our customers electronically about changes. In this case, the customer is entitled to a special right of termination, which he can exercise within two weeks after the change of the GTC.
1.3 The use of the shop is available to natural persons who have their permanent residence in Germany, Austria and Switzerland. Minors over the age of 16 need the consent of their legal guardians to use the shop.
1.4 The use of the shop by entrepreneurs within the meaning of § 14 BGB only with the consent of the provider allowed. For these separate terms and conditions apply. The entrepreneurial quality can also be justified on the basis of the frequency of the lettings alone, without any further requirements. Each user is responsible for the legal classification and the resulting legal consequences.
2. Details of the provider and accessibility
2.1 The shop available at www.re-nt.com is operated by the
R.S.E.M re-nt UG
Rheinsberger Straße 77
HR Berlin-Charlotburg, HRB 193959 B
Managing Director: Robina von Stein
T: +49 17624676635
offered. More information about the provider can be found in the imprint.
2.2 Customer service can be contacted Mondays to Fridays from 8:00 to 20:00 and Saturdays from 10:00 to 16:00 under the e-mail address email@example.com and the telephone number +49 17624676635.
2.5 Users can only use the shop within the scope of the current technology. The provider reserves the right to temporarily restrict access to the shop if this is necessary due to maintenance work, technical capacities, security reasons or other causes. In this case, the provider will try to protect the interests of the customers as far as possible and to inform them in good time about the restrictions.
3. Conclusion of contract
3.1 A contract requires a one-time registration on our website. In addition to personal information, address, user name and password, uploading an identification document (identity card or passport) is required. The customer ensures that the username and password are protected against unauthorized access by third parties. After registration has been completed, the customer may place orders with re-nt in accordance with the following provisions. Any natural person can only register with a single user account. User accounts are not transferable and can only be created by a single natural person.
3.2 There is no entitlement to set up a user account. It is re-nt reserved to refuse a registration without giving reasons.
3.3 By submitting the application, the customer declares to have completed at least the age of 16 years. Registration of persons who have not completed the age of 16 is prohibited.
3.4 Offers in the form of product presentations etc. in our online portal are non-binding and do not constitute offers in the legal sense. Changes and errors in the price and clothing are reserved. Illuminations and illustrations as well as the article description in the context of the product presentation serve as an illustration and may differ from the delivery. In particular, it should be noted that for garments and accessories the colors may be presented differently on images than is actually the case under room or daylight.
3.5 Insofar as goods are illustrated by illustrations, these may represent, in addition to the product offered, other objects (such as accessories, decoration). Such items are not part of the goods and are not part of the order. Decisive for the nature of the goods offered is in any case solely the product description.
3.6 Products selected by the customer are stored in a virtual shopping cart. Until the final order by selecting the button "order with costs", the customer can correct contents of his shopping cart as well as customer, delivery and payment information at any time. Only the order of the customer is a binding offer. If the customer does not cancel an order, it is possible that the shopping cart will no longer contain the previously selected products when the shop is called again at a later date; This may be due to technical reasons or due to an in the meantime changed product availability etc.
3.7 After the order has been placed an automatic order confirmation will be sent to the customer at the e-mail address provided by him. This order confirmation does not constitute acceptance of the offer to conclude a contractual relationship, but merely confirms the receipt of the order from the provider. The contract is only with the delivery of the goods within the framework of the tenancy by the provider. If the customer already receives a confirmation of the conclusion of the contract in text form from the provider to the specified e-mail address, this represents the acceptance of the offer.
3.8 Each customer is obliged to provide all data, in particular information on billing and delivery addresses, truthfully and completely. The customer ensures that the deposited information in his user account at the time of an order is correct.
3.9 We point out that our rental items are only available in limited quantities and that we can only deliver within the available stock.
4. Prices, terms of payment and default
4.1 The customer can choose in the shop between the one-time rent of products ("one-time rent") and the conclusion of a current membership contract ("membership").
4.1 For the rental use of the rented goods, the rental prices of re-nt apply in accordance with the price sheet (as defined below) at the time of the conclusion of the contract by the customer. The rental price is understood as a monthly price.
4.3 The prices stated in the shop are final prices including the legal value added tax and the shipping and packaging costs.
4.4 With the conclusion of a contract, the provider is authorized to collect the amount due via the payment method chosen by the customer. The amount is due upon conclusion of contract.
4.5 The customer can choose from the payment options offered in the order process. The provider is not obliged to offer certain payment options.
4.6 The payment of the rental fee can be made either by debit card, credit card (VISA, Mastercard), Apple Pay or Paypal. The provider reserves the right to exclude individual payment methods.
4.7 The membership has a term of one month and is renewed for another month if the membership is not terminated by the customer or the provider with one month's notice to the end of the term. Termination requires the text form (e-mail, for example).
5.1 All rented products remain the property of the provider, even after shipping to the customer, if the customer does not acquire the goods separately.
5.2 The customer has the choice between different membership models. Information about the available models and the respective prices can be found in the price sheet ("Price Sheet") on our website. Insofar as no information is given on the website, the following provisions apply.
5.3 With the membership the customer can choose between the model "Membership Joy" (EUR 35.00 per month) and the model "Membership Explore" (EUR 70.00 per month). Each month, the Joy membership includes the delivery and return of up to three products and a one-time change of selection. Membership Explore includes each month the delivery and return of up to three products and up to three times the selection. The cost of additional change of clothing is determined by the terms of the price sheet. If no information is given on the website, an extra charge of EUR 10.00 (gross) will be due for each additional change.
5.4 In the case of a one-off rental, each customer has the right to obtain a replacement variable for the rented item once at no additional cost, provided that the desired substitute size is available for the provider. If the customer is interested in trying on the item in our showroom in Berlin, he can request this via e-mail from the provider. The provider is entitled to grant or deny access to the showroom without stating reasons.
5.5 In the case of a one-off rental, the customer may choose between the rental periods listed in the price list. The rental period is always calculated after the days from receipt of the goods and until the return of the goods, the day of receipt and the day of the return are counted and the day of the return is the day on which the goods are handed over by the customer to the freight forwarder becomes.
6. Purchase of the goods
If this option is provided in the order confirmation or otherwise by the provider, the customer may purchase the rented items during the rental period. The purchase price depends on the terms stated in the price sheet. For the purchase contract, the separate terms and conditions of re-nt apply to the conclusion of purchase contracts.
7. Use of the rental items
7.1 All rented items are professionally cleaned by the provider. The customer must return the leased property to us in the contractual condition, see also below under the item "Return of the leased property".
7.2 If the customer finds damage / defects in the rental item upon receipt of an item or in the course of the rental period, he is obliged to inform us immediately. The same applies if a rental item is damaged by the customer or a third party during the rental period. For the sake of simplicity, we ask the customer to send our customer service pictures of the damage and briefly describe the damage.
7.3 The customer is obligated to handle delivered goods carefully and with care and to observe all regulations relevant for a proper use, in particular the enclosed care instructions of the supplier.
7.4 The customer must keep the rental article appropriately and protect it against external influences.
7.5 The loss or deterioration of the rental property must be reported to the provider immediately. If the customer culpably omits the immediate notification, he is liable to the provider for compensation for the damage incurred as a result.
7.6 In the case of a one-off rent, the customer is always responsible for the loss or damage of the products during the rental period. Not as damages are wear and tear caused by the intended use of the rental property.
7.7 In the case of membership, the customer is liable for damage to the leased property in accordance with the following provisions:
a) For damage caused by gross negligence or intent of the customer, the customer is liable without limitation.
b) For damages caused by simple negligence of the customer and which require a repair cost of EUR 50 or more or due to which the rental object is no longer usable or repairable, the customer is liable only up to a maximum amount of EUR 30.00.
c) For damages caused by simple negligence of the customer and requiring repair costs of less than EUR 50.00 the customer is not liable.
7.7 The customer may not let the leased property to third parties for use that are not part of the customer's household. In any case, it must be ensured that the rental item is used exclusively by one person.
7.9 The customer is not entitled to make changes to the rental object.
7.10 If the leased property is seized, confiscated or stolen from the customer, the customer is obliged to inform us immediately by e-mail or in writing. Third, the customer of the property of the provider to the rental property in knowledge.
8. Delivery and shipping
8.1 After confirmation of payment and availability of the desired rental object, the order will be completed up to 48 hours before the delivery time selected by the user. Delivery dates are only binding if they have been previously confirmed in writing by re-nt.
8.2 Ordered goods will be shipped to the delivery address specified by the customer. The provider will regularly commission third parties to ship the ordered goods and make deliveries only in individual cases. Goods that can be shipped by parcel are delivered to the customer via a tracking number via Deutsche Post or another shipping service provider. The customer bears the responsibility that the goods can be delivered properly.
8.3 The provider is entitled to partial deliveries and partial services, if this is reasonable for the customer.
8.4 Delivery delays, which are not to be represented by the supplier, extend the delivery period according to the duration of such obstacles. Their beginning and end will be communicated to the customer immediately in important cases.
8.5 If the supplier defaults on the delivery of the rental object, the obligation to pay damages in the case of slight negligence is limited to the foreseeable, average damage typical for the contract. Further claims of the user for compensation only exist if the delay is based on intent or gross negligence of the provider, his legal representatives or his vicarious agents.
8.6 The risk of loss or deterioration of the rental object is transferred to the user as soon as this is handed over to him in the transport packaging by the freight forwarder. Insofar as the transport packaging and / or the rental item contained therein have obvious damage on handover, the user must notify the supplier immediately. Otherwise claims of the user may be rejected by the supplier due to subsequent delivery of the rental object, taking good faith into account.
8.7 The supplier ships exclusively to delivery addresses in Germany, Austria, Switzerland, Sweden and England.
9. Return of rental property, duties and liability of the user
9.1 The customer may at any time return the rented goods during his membership. As part of the ordering process, the customer receives a franking note by e-mail, which he must print out and paste onto the return box.
9.2 After expiry of the rental period, the customer is obliged to return the rental item in the shipping package sent. re-nt only asks the customer to use the stamped return label sent by e-mail for the return, as this is the only way to allow a clear assignment in our receiving department.
9.3 Decisive for the timeliness of the return is the delivery of parcels to the shipping service provider by the customer. If the customer does not use the delivered box, he has to carry out the return shipment at his own expense. In this case, the return shipment must also be reported to us, stating the shipping service provider and a tracking number.
9.4 Damage due to delays or other disruptions due to improper compliance with the instructions for return shipment shall be reimbursed by the customer. In particular, he has to bear the shipping costs in full if he does not use the return bag sent to him.
9.5 If the customer does not return the goods in time, we reserve the right to charge the customer for loss of use incurred, taking into account any payments made.
9.6 If the customer continues the use of the leased property after expiry of the rental period without renewing the contract, the lease is not considered extended. § 545 BGB does not apply. The provider reserves the right to charge the customer a further loss of use amounting to EUR 30.00 per rental object per additional day.
10. Cancellation policy
If the customer is a consumer within the meaning of § 13 BGB, there is a right of withdrawal for goods purchases - not in the rental of goods - in accordance with the following cancellation policy:
10.1 Right of withdrawal
You may withdraw your declaration of conclusion of the contract within 14 days of the submission of the contract-based statement without giving any reason in writing (eg letter, fax, e-mail). The period begins after receipt of this instruction in writing, but not (in the case of recurring delivery of similar goods) before receipt of the first partial delivery to the recipient and not before fulfillment of our information requirements under Article 246 § 2 in conjunction with § 1 paragraph 1 and 2 EGBGB and our obligations pursuant to § 312g (1) sentence 1 BGB in conjunction with Article 246 § 3 EGBGB. To maintain the cancellation period, the timely dispatch of the revocation is sufficient.
The revocation must be sent to:
R.S.E.M. re-nt UG
Managing Director: Robina von Stein
T: +49 17624676635
Consequences of the cancellation
In the case of an effective cancellation, the mutually received benefits are to be returned and, if necessary, loaned uses (e.g. interest). If you cannot give us back or give us the received performance as well as uses (e.g. use advantages) or only partially or only in a deteriorated condition, you have to pay us compensation. For the deterioration of the thing and for drawn uses, you only have to pay compensation if the use or the deterioration is due to a handling of the thing, which goes beyond the examination of the characteristics and the functioning. The term "testing the characteristics and the mode of operation" refers to the testing and testing of the respective goods, as is possible and customary in a shop, for example. Transportable items are to be returned at our risk. You have to bear the regular costs of the return, if the delivered goods correspond to those ordered and if the price of the goods to be returned does not exceed 40 Euros or if you have not paid the consideration or a higher price at the time of the cancellation contractually agreed partial payment. Otherwise, the return is free of charge. Non-parcels are picked up at your place. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you with the dispatch of your revocation or the thing, for us with their receipt. The deadline is met if you send the goods before the expiry of the period of fourteen days.
Your right of revocation expires prematurely, if the contract is completely fulfilled by both parties at your express request, before you have exercised your right of revocation.
10.2 Exclusion of the right of withdrawal
The right of withdrawal does not apply to contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual choice or provision by the consumer is decisive (for example curtailment, adaptation of clothing) or which are clearly tailored to the personal needs of the consumer.
The provider warrants according to the statutory provisions for warranty.
12. Liability of the provider
12.1 In the case of intent and gross negligence, the provider is liable for all attributable and foreseeable damages unlimited.
12.2 In the event of slight negligence, the provider shall be liable without limitation for injury to life, limb or health.
12.3 In the case of minor negligent breach of essential duties, the liability is limited to the contractually typical foreseeable damage. A material obligation is one whose fulfillment enables the proper execution of the contract in the first place and whose violation jeopardizes the achievement of the purpose of the contract and on the compliance of which the customer may regularly rely.
12.4 Otherwise, the provider shall not be liable for property damage or pecuniary loss insofar as these were caused by the provider himself, a legal representative or vicarious agent with slight negligence.
12.5 Insofar as the liability of the Provider is excluded or limited in accordance with the above numbers 12.1 to 12.4, this also applies to the personal liability of organs, employees, representatives and vicarious agents.
12.6 Unaffected by the preceding paragraphs, the legally stipulated no-fault liability as well as liability according to the Product Liability Act remain unaffected.
12.7 The provider is not liable for the functionality of data networks, servers or data lines to their data center and the constant availability of their shop.
13. Disclaimer for Third Party Content
Insofar as the shop has referenced or linked to websites of third parties, the provider assumes no liability or liability for the accuracy or completeness of the content and the data security of these websites. Since the provider has no influence on the observance of data protection regulations by third parties, the user is recommended to separately check the respective data protection declarations of the third-party provider before using his offer.
14. Dispute resolution
Since 15 February 2016, the EU Commission has provided a platform for out-of-court settlement. This gives consumers the opportunity to settle disputes in connection with their online order without the intervention of a court. The Dispute Settlement Platform can be reached at the external link https://ec.europa.eu/consumers/odr/.
The provider endeavors to settle any disputes arising from our contract amicably. In addition, re-nt is not obliged to participate in a conciliation procedure and unfortunately can not offer you participation in such a procedure.
15. Final provisions
15.1 Contract language is German.
15.2 Should one or more provisions of these Terms and Conditions be invalid, the remaining provisions remain unaffected. In place of the ineffective regulations, the legal regulations.
15.3 Changes or additions to these conditions must be made in writing in order to be valid. The requirement of written form can only be waived by a written agreement of the parties.
15.4 These terms and conditions are subject exclusively to the law of the Federal Republic of Germany. The UN Convention on Contracts for the International Sale of Goods is excluded.
As of: March 2019
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